Events

Portfolio

We have over 500 major events (60,000+ attendees) in our portfolio.

Showcase

The 02 Arena

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Services:

• CCTV Event Controllers
• Management and Operation of Event Control Room

Event / Project Details:

As an event, venue and premises security specialist, we provide supply controllers and senior controllers to the complete range of events held at The O2, which has a capacity to hold 20,000 people, making it the UK’s second biggest indoor arena and one of the busiest in the world.

There is a great variety of live music and events staged at The O2 with very high profile acts or events such as The Barclays ATP World Tour Finals and Strictly Come Dancing Live.

ISC’s team provide the “eyes and ears” of the venue’s security operation, relaying information between frontline security and stewarding staff and venue management, as well as liaising with fire, medical and external security teams where necessary. ISC monitor the movements of up to 60,000 people per day, as the arena fills and empties as many as three times on multiple event days.

ISC is an industry leader in the event security field, recognised for its quality of service and ability to integrate security operations within a venue’s wider structure. The O2 is one of the UK’s iconic buildings. We feel extremely privileged to work in partnership with The O2 team to provide them with this critical function

It is part of the company’s wider strategy to bring our event security expertise to venues of all sizes, providing a truly integrated service backed up by robust head office and senior management support. ISC holds the position as the security partner of choice for high-profile venues and we form a crucial part of The O2’s venue operation.

NFL (National Football League)

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Event / Project Details:

ISC were enlisted for the second year to plan and handle all security aspects for the annual NFL UK tour. Providing security for NFL VVIP's, two teams of players, 35 Cheerleaders and dozens of NFL officials, the project required 24/7 operational security management with over 400 ISC staff on duty at peak times.

Services:

• Operational Management, Planning &
• Consultancy (tailgate party)
• Close protection
• Transport Provision
• Manned Guarding
• Police Liaison
• Response Teams
• Search Teams
• Stewarding Staff
• Pitch Security
• Explosives Dog Teams
• Corporate Hospitality Security
• PA Announcers

Thorough operational planning was required with initial meetings held twelve months in advance. During the operation ISC provided all aspects of security over a fourteen day period, including allocation of close protection personnel, security for the Cheerleaders' promotional tour, guarding services for a ten-day build for a substantial pre-game Tailgate Party outside the stadium and continuous hotel / transport security.

An evening reception and cocktail party at St Paul's Cathedral attended by Mayor of London Boris Johnson required further security.

ISC pre-planned all parking arrangements, barrier layouts, and guarding for the event, including entries / exits and monitoring of guest lists.

Singapore Sports Hub

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Details:

ISC Group launched into Asia in 2013, as a result of an opportunity to work with DTZ Facilities and Engineering (S) Limited, which has overall health and safety responsibility at the Sports Hub. The futuristic-looking $1.33bn facility, which opened earlier this year, with its motto ‘where Singapore comes to play’, includes the republic’s new 55,000-seat National Stadium, OCBC Arena for indoor sports, OCBC Aquatic Centre, Water Sports Centre, Sports Library and Museum, Visitor Centre, Retail Mall, Community Facilities and the existing 13,000-seat Singapore Indoor Stadium.

The Singapore-based company, Integrated Security Consultant’s (S) Pte Ltd, launched this international expansion to initially source and recruit a permanent security team to be employed by DTZ, who deploy the workforce at the various venues across the Sports Hub.

Roger Hooker, previously Venue Management Cluster Manager for London 2012 and Venue General Manager at Games Time for the organising committee across the Wembley Olympic site, has led the mobilisation of ISC Singapore since its incorporation last year.

Greg Gillin, Senior Director at DTZ said: “Modern multipurpose sports, entertainment and lifestyle precincts are very complex operating environments and the Singapore Sports Hub is no exception. DTZ is responsible for maintaining a safe and secure environment for users of the Sports Hub and recognise the importance of striking a balance between security and crowd management to ensure our visitors experience isn’t diminished by an overwhelming security presence. To achieve this DTZ looked to partner with a supplier who has global experience in security, risk reduction, crowd and event management in large public facilities. ISC Group’s experienced management team and working history on and with some of the global events are perfectly suited to the precinct, and we look forward to working with them to create a safe and secure Sports Hub.”

“The Singapore Sports Hub will be one of the world’s highest profile centres of sporting excellence and we are privileged to become its security partner,” confirmed Pat Carr, Managing Director of the ISC Group. “We believe our appointment is a significant vote of confidence both in the ISC London, ISC Singapore and the event standards we champion. In pursuit of our long term ambitions for international growth, our new operation in Singapore has the best possible leadership in Roger Hooker to meet the exacting standards of the hub as well as promoting further expansion in Southeast Asia and beyond.”

The ISC Group provides premium security services to a wide range of clients in the sports, corporate events, conference and live music worlds. Clients include the USA’s National Football League (NFL), The Football Association (FA), Wembley National Stadium, M&C Saatchi, Rolex, BMW, UEFA, The Natural History Museum, The National Museum of Science and Industry and Harlequins Rugby Club.

Wembley Stadium Events

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Event / Project Details:

ISC provides smart corporate stewards and security to all Wembley event days for Club Wembley hospitality areas, the pitch, players’ areas, VIP visits, media, press and broadcasting. They have over 700 staff to support this function.

Horse Guards Parade, Summer 2014

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Event / Project Details:

Destination and corporate event management specialists Spectra DMC selected ISC to secure a spectacular gala dinner for the London Meeting of the American College of Trial Lawyers (ACTL). This was a highly prestigious and unique private event on a grand scale, with a giant marquee erected on the historic Horse Guards Parade. As daylight faded, 1000 guests were welcomed by a choir and the troopers and horses from the Household Cavalry formed a guard of honour. With the event hosted just yards from 10 Downing Street, out in the open and immediately adjacent to a major central London public road, choosing the right security supplier was vital.

Services:

• Corporate event security staff to welcome guests and manage public interest
• Site security / 24 hr access control
• Security event manager
• Traffic management
• Police liaison

The lavish event took place on a Saturday, but ISC was on-site 24 hours a day controlling access to the build from the preceding Monday until the site was clear and returned to its blank canvas state two days later.

ISC’s business development manager, Paul Griffiths, explains: “We had to work closely with the many different parties involved, all of whom had their own needs and expectations. This included not just our client, but also the Royal Parks, Met police, the various event contractors and members of the public, because of course, everything we did attracted a lot of attention.”

As well as managing the security of the site itself, ISC provided corporate security staff to welcome guests, manage public interest, and handle traffic ingress and egress.

Griffiths explains: “This event was 18 months in the planning and, naturally, both Spectra DMC and the ACTL had high expectations for the day. Opportunities to hold such prestigious events on Horse Guards Parade are few and far between, so every aspect of the event had to be perfect, from the catering and entertainment to the security team welcoming the guests. We spent six months planning and familiarising ourselves with the expectations of our client and ensuring full risk assessments were carried out. We attended planning meetings with the Royal Parks to understand how the site operated and what to expect, advising on security requirements. The police and Royal Parks wanted to ensure that all health and safety requirements were in place and that the site was secure at all times. We liaised with them and brought security cover forward by 24 hours to ensure that the very earliest stages of the build were covered.”

On the evening itself, all access points were secured and a large crowd of onlookers had to be kept back so that all guests could be admitted during a short 30-minute window, transferring from coaches within seconds. It all went without a hitch, but of course there were some challenges.

“These were mostly logistical, such as some contractor vehicles turning up without pre-registering,” continues Griffiths. “Another consideration was that the site is usually easily accessible to pedestrians from Horse Guards Road. Rather than just station officers along the 160m perimeter, we were permitted the use of crowd barriers to provide an extra layer of defence. Unsurprisingly, holding such a glamorous event in a public place attracted a great deal of attention from passers-by, in particular when the Band of the Coldstream Guards arrived (actually our Managing Director’s former regiment!) and played several numbers. The event also coincided with the nearby Proms in the Park, which resulted in large crowds milling around in the vicinity, but this did not pose any problems for our team.”

ISC believes the company’s success in securing this event is the result of a long history of working on other high profile events, often in spectacular venues, and a culture of listening carefully to clients’ requirements to build a bespoke security service. “We provide only the highest calibre of personnel and while the physical security of the site was a priority at all times, so was the need for competent, adaptive security staff with strong customer service skills,” concludes Griffiths.

Tampa Cheerleaders: NFL Series

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Event / Project Details:

Alongside an ongoing contract for the NFL, Integrated Security Consultants Ltd (ISC) provided the services of its close protection and escort officers to the prestigious cheeleaders of the Tampa Bay 'Buccaneers', the home team for 2009's NFL Series held at Wembley Stadium.

Services:

• Close Protection and Escort teams
• Operational management, Planning & Consultancy
• Transport Provision
• Police Liaison
• Mobile & Search teams

The cheerleaders arrived over a week prior to the NFL events to promote the NFL's growing presence in the UK. ISC's dedicated CP teams took responsibility for the cheerleaders' safety from the moment they touched down, meeting them straight from the airport and escorting them safely to their five star London hotel, to their departure after the match weekend.

Responsibility for guaranteeing the security of the cheerleaders during their stay was undertaken by Colin Morgan, ISC's experienced CP Coordinator. The cheerleaders had a demanding schedule of television appearances and radio shows lined up for their visit, as well as holding cheerleading clinics with cheerleading schools, visits to football clubs and personal appearances at stores including Selfridges and Harrods. Morgan and the CP team took control of all aspects of security for the cheerleaders; from operational consultancy, operational planning visits and close protection coordination to guarding, mobile and search teams.

ISC's meticulous approach saw no stone left unturned. Each venue visited by the cheerleaders was surveyed prior their arrival. This process of gathering information gave the CP team the knowledge to ensure that they were bringing the cheerleaders into the safest environments possible.

As well as handling pre-event and post event security for the cheerleaders, ISC handled their security during all events that cheerleaders attended, including for the NFL match itself held at Wembley Stadium on the final day of the series.

This is the third year running that ISC have looked after Cheerleading teams for the NFL series. Once again, all events ended with no issues or breaches of security.

NFL (National Football League) 2007

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Event / Project Details:

Two week tour of London for Miami Dolphins, Cheerleaders and entourage including a 28ft animatronics statue, culminating in a sell out game at Wembley National Stadium Ltd.

Services:

• Multi functional service
• Multi location consultancy/security/escort services for the NFL including build up, break down, tour and event day security and operational planning

ISC were awarded the contract by the NFL in 2007 to look after all of the security and safety, operational consultancy and logistical needs of the NFL management team, Miami Dolphins coaching, management, cheerleaders and players, a 28ft tall statue with full animatronics and the new York Giants players, coaching and management staff, from planning stage, squad arrival, through to departure.

ISC were responsible for all aspects of team security at the hotels, training grounds and various planned events including press conferences and escorts for the cheerleaders and events planned and staffed by ISC all over London, including Canary Wharf, Trafalgar Square, Victoria Train Station and a number of high profile shopping centres.

ISC arranged vehicles with close protection officers to drive VIP's to locations such as Downing Street and the Houses of Parliament as well as providing security officers at all locations to ensure a safe and controlled environment.

The final event day held at Wembley Stadium saw ISC plan and implement stewarding plans, risk assessments, method statements and various briefing documents that complemented the stadiums documentation as a part of the pre event planning, as well as providing a first class management team to secure and operate the event for the NFL with some 150 staff also provided by ISC. The company ran this in parallel with WNSL's own staffing requirements of 65 ISC staff members, ensuring continuity of personnel.

Hyde Park Sporting Events, Summer 2011

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Event / Project Details:

ISC utilised its expertise to provide security for a week-long high profile sporting event in London's Hyde Park this summer. The close protection of major brands, iconic sporting figures and one of the most coveted trophies in professional football, whilst not detracting from the event's fantastic atmosphere, required the experience of an effective and efficient workforce.

Services:

• Pre- and post-event security
• Security for lead sponsors
• Stewarding and security personnel for key partners
• Operational management
• Safeguard of prestigious trophies
• Close protection and security for high-profile celebrity appearances
• 24/7 site security throughout the week of the event

Within Hyde Park, a range of renowned brands set up interactive tents, stalls and displays, requiring the skills of ISC personnel to ensure that merchandise and staff were well secured at all times. In addition, the appearance of high-profile trophies and ex-professional footballers provided ISC staff with a multi-faceted task. ISC's experience of events on this scale meant that staff knew how to operate effectively and diplomatically. By adopting a polite and respectful attitude, ISC staff helped to maintain a friendly atmosphere that enabled effective security, and consequently a safe environment for the attending public.

ISC staff had to remain focused and motivated at all times to ensure the public enjoyed the occasion and that ISC's clients were given the most comprehensive and attentive service possible.

One particular challenge embraced by ISC was Heineken's 'Endless Bar', which catered for hundreds of football fans. With high spirits and great camaraderie between opposing team supporters, a diplomatic yet vigilant approach was required from the ISC team to ensure all fans in attendance were safe - whilst allowing everyone to enjoy the event.

In addition to the visiting crowds, equipment and merchandise also needed to be safeguarded. ISC took this in its stride and ensured the site was fully secured at all times, adapting to the specific needs of each client. Those requiring the services of ISC included Sony, Ford and UniCredit; to ensure they each received the very highest standard of service, ISC had over 100 members of staff onsite at peak times.

The presence of football trophies and such well known sporting icons as Gary Lineker and Graham Le Saux, also required extra vigilance. Expertise such as this and a clear awareness of the importance of customer service is why ISC was selected for this event. The result was an extremely successful week of events - and great praise from clients.