Consultancy

The ISC consultancy team

We have wide-ranging levels of experience and expertise, enabling us to look at projects from a very holistic view point. We are able to fully understand, grasp, develop, test and engage with all aspects of your business, facilitating a rounded and dynamic approach.

ISC’s ethos towards consultancy projects is to embed its team within your organisation to enable the project team to gain a full and detailed understanding of your business, working alongside your management teams and key stakeholders creating a strong and trusting relationship.

ISC has acquired a unique and broad level of knowledge, understanding and experience in management and live operations.

• Major international and national stadiums

• Arenas and entertainment complexes

• Open air large public gatherings - festivals, concerts, and sporting events

• Major retail complexes

Stadium, facility and venues - Safety and entertainment licencing:

Interpretation of and compliance to the various legislative acts, guides, orders and standards, including:

• Health and safety management including venue and event risk management plans and processes

• Sports ground certification and one off special safety certification including entertainment/ event licensing

• Auditing and review of safety certification documentation and performance

• Initiation on joint workshop exercises to test joint integrated emergency processes

• Venue certification (e.g. compliance with FIFA & UEFA specifications for stadiums)

• Guidance regarding liaison with the emergency services

Stadium, facility and venues - Strategic operational management:

We have the ability to review the whole operation and the outcomes & effects partner organisations have on the performance of the facility and or event. The review and implement integrated management- design, training and development plans:

• Hospitality, catering and retail plans

• Ticketing methods of operating and functionality

• Traffic management plan

• Facilities and IT management

• Non-event day management process and procedures

• Event management plan and decision methodology

• Operational integration of event owner, emergency service providers and operational stakeholders

• Development of an integrated customer service plan

Stadium, facility and venues - Tactical operational management:

• Facility integrated operational documents

• Event integrated management documents

• Security operational documents including counter terrorism plans

• Visitor and Spectator Safety management policy & plans

• Health & Safety policy plans and documents

• Command & cooperation structures

• Stewarding and security structures

• Medical plan

• Fire safety plan

• Contingency plans

• Emergency Plans - assessment, review, development and testing

• Business Continuity Management

Stadium, facility and venues - Integrated learning, education & development programmes:

• Leadership, supervision and management

• Safety Compliance Management seminars

• Major Event Safety Management seminars

• Event Emergency and Contingency Management seminars

• Incident Recovery and Continuity seminars